I have completed the checkout and I have received my order confirmation, but there is no link to download, what has happened?
When you purchase a product, an order confirmation email is sent automatically to your inbox along side another seperate email containing the download links. This email containing the download links often finds itself in your junk/spam/promotions folder so double check it's not there if you can't see it.
If you still cannot find your download links at all, please don't hesitate to contact us via the contact page on this website or by emailing us (email@example.com). Include your order number if you have one. We will send another link for you as soon as we can.
I have a problem downloading my order and the download limit is exceeded, what do I do?
If you come across any problems with downloading your purchase or exceeding the download limit, please contact us via email (firstname.lastname@example.org) and we will find a solution for the problem.
Be sure to include your order number in the message.
I would like the sample pack in another format, is this possible?
Unfortunately at this time the sample packs only include 24bit 44.1kHz WAV audio files.
However, be sure to contact us and we may consider including other formats in the future just for you.
When is the next sale?
KAN Samples products are never on sale, instead we aim to provide only the highest quality products at a fair price all year around - so don't wait around for one!
Can i try a product before I buy it?
As a subscriber you will receive a free product demo of every new product via email the day it is out. Subscribe Here
I have purchased the wrong product, can i get a refund?
Due to the high level of illegal sharing and piracy our products are subject to and the nature of our products being digital, we have a strict no refund or exchange policy once the product download has been initiated.
We are able to see if you have initiated the product download on our system and once this happens, your purchase becomes non refundable.